I have never written a review before but feel so strongly about Salon Thalia that I have to write one now. I was a customer there from the day they opened... like 4 or 5 years ago until recently. I went there religiously (for cuts & highlights) the entire time. I purchased every hair care product from them including shampoo/conditioner and even my brushes, not to mention I referred dozens (seriously dozens) of people there. I was only ever welcomed there by my stylist, assistants and just one of the owners. The front desk staff and the other owner were never gracious and never acted appreciative of my business or referrals. I was treated with disrespect on more than 1 occasion (in-person and over the phone). My stylist was the reason I endured ? always gracious, super-talented, appreciative and accommodating. I adore my stylist, so when they left, I left. Unfortunately, they parted ways on less than amicable circumstances. The reason for this post is not only the above but to reveal the manner in which they have handled this undesirable circumstance. Days later, I learned that one of the front desk attendants posted on their Facebook page that they were happy to not have to wait on me again... and they used my first and last name. Needless to say, I was shocked and furious as this is WILDLY unprofessional and truly ridiculous because other than get annoyed by their frequently unhelpful and at times rude behavior, I have never treated them with unkindness or disrespect. Plus I have spent THOUSANDS annually since they opened and referred MANY others who have referred others. Apparently there was real issue with treating a long-time consumer with respect and courtesy ? and NO UNDERSTANDING OF TRUE CUSTOMER SERVICE and what that entails in a business model that depends on repeat business and referrals. I do not take pleasure in posting reviews like this but felt the need to in this occasion.
Pros: Some individual stylists
Cons: Management
more