Very amateur spa experience where a few modifications (well, actually a complete facelift of the facilities too) would go a long way. Examples: walmart brand liquid soap in the bathroom in the locker room (what the heck? at a spa?), single toilet in the locker room and one teeny mirror for all women to share. Services themselves were OK, but the therapists/manicurists were inappropriate in their choice of language and talked nonstop during the treatments. Check in and check-out were miserable with a long line of women waiting in a queue (I could feel my previously relaxed neck tighten as I waited). The building is very interesting and historic but my 70 year old mother had some trouble navigating all of the many stairs. The sauna facilities smelled like sewage! Spa slippers are all stretched out and of dubious cleanliness, so I would bring my own next time (if there is one). When I called to book the services I was taken aback at the rudeness of the receptionists and was put on hold 3 times to make the appointments. \r
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Good things: the spa lunch was delicious (don't get the sparkling wine though). Actual quality of services was not bad.
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