My friend found a handbag she liked but the price tag was gone. So we asked the SA to help us check the price. While she walked to the computer to check it, I found the price tag and tried to tell her about it. She didn't take a look but kept on saying: ""No NO, that's not it. I know that's not it."" I was a little bit bothered by her attitude but waited in patience while she browsing through the computer system. She couldn't find it there so she started flipping through the catalog. When I saw her skip the page of the exact handbag I tried to tell her about it. She snapped and started yelling at me:""I know what I'm doing, I know what I'm doing, okay?!!"" I was shocked. Never in my life had I seen a SA yelled at customers. Absolutely terrible experience. Saks has a good reputation in both selection and service. Reading all the previous comments made me believe many SAs are making efforts to maintain this reputation. However a single incident like this is significant enough to damage the brand. I hope saks can employ someone more professional to represent them.
more