- My fiancee's rings that we designed with Jay came back from ""his people in New York"" a 3/4 size too small. Also, it wasn't exactly what he said it would be but said that he took some creative license.
-Jay sent us to Tiffany's to have them measure her finger before he sent it off to be re-sized. I'm still not sure why but it didn't feel right wasting their time to do his job.
- When the rings came back from being re-sized, one sapphire was cracked from heat, there was yellow gold on the palladium ring where they patched it, and the diamond setting was loose on the ring shaft.
- I showed Jay the cracked sapphire while still sitting in his office. His response was ""shit happens"" and that he guessed they heated it by accident while re-sizing the ring but he would fix it.
- My fiancee found the yellow gold patch and loose diamond. When she showed them to Jay he said the diamond was just bent and that they forgot to dip the ring in palladium after patching it.
- He told us it was fine and that he would fix it after our honeymoon because he was going on vacation.
- A few days later the diamond fell off the ring shaft and we were lucky in that my fiancee just happen to notice it laying in a chair next to where she was sitting.
- I e-mailed Jay to tell him I had no ring to get married with the next week because he was out of the country.
-He e-mails back and tells me to mail it to an address in New York and hopefully it would be back for our wedding.
-Also, during this time ""his people in New York"" forgot to do our engraving that we paid for so we had to run around and get that done.
- We were so disgusted and the ring looked like such a piece of junk by this point that we asked for our money back and he obliged. But not until after our honeymoon and his vacation.
- As things went bad he was not apologetic and seemed to have an air of arrogance when he was shown the poor quality of his work.
- Even though he returned our money we feel really taken advantage of. We wasted so much of our time because of his poor service and poor quality of product and then we still didn't have a real ring for our wedding day.
-Also, don't let him talk you into palladium. We took the broken ring into another established jeweler's in Nashville to have the poor quality documented and the palladium just looked and felt cheap compared to platinum or white gold.
-This is the worst consumer experience I have ever had.
-When we went to his office to return the rings he wouldn't even speak to us and had his wife refund our money. She did apologize.
Cons: quality and service
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