I've been taking my Shih Tzu to Countryside Vet Hospital since he was a puppy and have not had any problem. The ladies are courteous and helpful. I work in the medical field and have contact with many vet clinics so I am more familiar with the method of operation. Any vet clinic will ask for a deposit before treating a major illness, unless your pet is covered by an insurance plan. Animal care is very expensive and your local vet won't work for free. I'd suggest a health plan for any pet that you care about, after all your pet is a family member too. I am very satisfied, they helped my shih Tzu get thru a bad case of Kennel cough.
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