Dropped by Marjie Allen Fine Stationery on a Sunday to browse wedding invitations -- a day which they aren't typically open. However, the local arts festival was going on, so the owner was there with the door propped open. I walked in and the owner was on the phone, so I browsed while I waited for her to finish her call. After about five minutes of her continuing her call (clearly personal in nature) she asked if I needed something. I told her I wanted to take a look at wedding invitations, and she (clearly annoyed) told the person on the phone that she would need to call them back. Her next question was when my wedding was, and when I told her it was about a year away, she dismissed my request, looked at me like I was crazy, and immediately told me that it was too early to look at invitations! I pushed back and mentioned that I just wanted to take an initial, casual look through some books because it was my first time ordering custom invitations. She told me that since their store is so ""customer-service oriented"" that they don't let people browse -- they'd want to sit down with me and talk through everything ? something that she ""didn't have time for today."" She went on to tell me pointedly that the store wasn't supposed to be open (even though the door was propped open) and that she was just trying to get caught up around the store. I went into the store excited about looking at wedding invitations and left extremely irritated and disappointed. I've shopped there before for holiday cards, and the service was shoddy, but never this downright dismissive and rude. While they do have wonderful things, it's not worth experiencing the bad service.
Pros: Quality products
Cons: Horrible service
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