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Service Excellence - Review by citysearch c | Andrew J. Frank, DDS: Andrew J Frank, DDS

Andrew J. Frank, DDS: Andrew J Frank, DDS

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Service Excellence 9/8/2008

I've been a patient of Dr. Andrew Frank for almost 10 years. I was in some pain a month ago and called the office. I was told by a staff member to come right in and Dr. Frank would work me into his schedule. After I entered the office I waited no more than five minutes before I was greeted by one of his assisstants and taken into an operatory. It seems a filling I had made in New York, (I travel a lot for work) fell out. Dr. Frank suggested a crown and I agreed. This was one of my front teeth and I was a little worried about a good color match. Dr. Frank assured me his technician could match the color with no problem. After Dr. Frank did his thing in walked the same technician I keep seeing everytime I get a crown. (I have 5 crowns to date) He fiddled around in my mouth taking notes and then left. I asked Dr. Frank how the same technician appears everytime I have needed a crown. To my surprise he told me he has his own laboratory in the office and all his crowns have been made by the same man for the last 20 years. When I came back to get my crown Dr. Frank said it needed a little color adjustment. So it was taken into his laboratory and in no more thank 15 minutes the crown was in my mouth and I can't tell the difference. Dr Frank and Staff are the best. I highly recommend him if you want great work and service. more
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