I am fairly certain that the problem with this company is the cranky old lady dispatcher that apparently works alot. I have used this company many times over the last year but Friday 8/1/08 was and will be the last time. \r
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Myself and a couple coworkers are from out of the state and come into Cleveland for work. We are often here over the weekend and like to get a cab if we go out since we don't know the city that well. On that particular Friday we had this company drop us off at one of the local places and let them know we would be needing them later. ""Just call us and we'll have the closest guy swing by,"" we were told. We called into the dispatcher at about 1:15 AM knowing that it would probably be a little busier than normal. The dispatcher quoted us 30 minutes. As the bar closed at 2 AM went just outside the building to wait for our cab that was now 15 minutes late. 15 mins later we put in the second call.\r
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Dispatcher: ""Southwest Cab""\r
Me: ""Yeah, we had arranged for a cab to pick us up here at ...""\r
Dispatcher: ""Yeah I remember a Josh calling in from that location""\r
Me: ""Do you know about how much longer it is going to be?""\r
Dispatcher: ""Well at least 30 minutes, we are very backed up right now.""\r
Me: ""You told me 30 minutes an hour ago, do you have any way of knowing for sure? Are we next on the list?""\r
Dispatcher: ""Like I said we are very busy, we don't have anyone near there now.""\r
Me: ""I'm looking for some kind of semi-accurate estimate here. If you had told me an hour ago that it would be an hour and a half then I could have checked with other cab companies. Should I be calling them now?""\r
Dispatcher: ""Why don't you do that!"" Click...\r
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I subsequently called back and was hung up on about 5 times by this same lady as she told me she didn't have time to play games.\r
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Now we are stranded at 3 AM in a town we aren't familiar with, and the only people we knew who could get us home not answering our calls...didn't feel like a game to me.
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