I have been going to Studio 21 for about 1 1/2 years. I never liked the way that the stylists would look at me when I walked in, it was like I didn't belong there. I would wait forever just to have someone greet me or ask if I had an appointment. I could deal with it though becuase I liked the way my hair was done by Laura. She always gave a wonderful haircut. I called one day to scedule an appointment for a hair cut and eye brow wax, I was told that my regular lady did not have an opening but that they would take my name and number and have her call me back. I never received a call back so I called them the next day and was told the same thing I went through this several days in a row. I gave up for about a month and then tried again, THE SAME THING HAPPENED. No one ever called me back. I think it is rude to treat a customer in this manner. They also have alot of problems within the salon between stylists. The customer does not come first in this salon they answer their cell phones and talk on the phone while cutting your hair, this is poor customer service. I would not recommend Studio 21 to anyone.
Pros: Atmosphere
Cons: Customer Service
more