Not a friendly contact when calling for information. I've been on the Spirit of Sacramento v101.0 c3 hour cruise twice and loved it but when calling today I wasn't greeted very nicely or wasn't allowed to speak and get across what I needed answered. Penelope is not the friendliest customer service rep to deal with. Not a very warm welcoming voice or even a person. I'm disappointed. Please have someone other than Penelope answer the phones she will detour your business. The next time I call and she answers I will hang up.
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