At 6:40 pm, my toddler and I walked in to the South Conan's. I used to work for Conan's many moons ago, and I was eager to introduce my daughter to her first deep dish. The place was filthy...floors, tables, bathroom, etc. I ignored this as I had our special treat in mind. We waited at the counter for a long while, until a young man finally acknowledged us. I asked for a menu, but he had no idea where they were located. My 2yr old found them in a dirty hanging folder container. They looked handled. We ordered, and the young man said it would be 15 minutes. Well, we waited for 40 minutes until I finally went up to the counter to ask about our pie. The scantily-clad young lady (shorts up to her bottom and a halter top) at the counter informed us that the young man had put the ticket aside in a basket. That's where the conversation stopped as she looked at me indifferently. II asked for a refund after being told that it would be another 30 minutes before a pizza could be ready. I then asked for the manager, and she said he was busy. The manager finally appeared, and had the same air of unconcern. He curtly told me something like ""You've got your refund...what more do you want?"" After this, I decided to leave. As I was gathering up my two year old, this manager brings out a fresh deep dish for the ""buffet"", without even a look our way. When I asked for the owner or higher-ups contact information, he said he would get it. Then, he had the nerve to say with a sarcastic tone ""You want me to write it down?"" because he was going to orally tell me !(Remember: young hungry child in tow who didn't understand why we weren't having the promised pizza)
more