I usually go to breathe 2-3 times per year and get there european facials and 1 hr relaxation massage. However the visit today, will defenitely be my last. A friend had scheduled appts for us on Saturday at 3:15. When they called they also confirmed same time. We arrived right on schedule and were greeted by an annoyed and unfriendly employee at the desk. After being taken back to our changing rooms, it became obvious to me that things were going downhill fast. We were not asked if we would like a beverage while we wait, or even taken back to the tea room or given a neck pillow (which is customary prior to the massages there). Instead, as soon as we changed our therapists met us in the hall and hurried through a 60 min massage, which they also neglected to tell us they had raised the prices on by $20.00). Afterwards, my therapist handed me some water and said to just take my service bill up to the front to pay. I found my friend waiting in the tea room afterwards, with her neck wrap and snacks. I waited and waited for someone to walk by and finally asked someone if i could please have a neck wrap and tea, explaining that we weren't even asked by anyone earlier. She mumbled a "oh that's weird...", and brought me what I'd asked. As we went to pay we found out a 60 minute massage now costs $80 and the same girl working up front continued to glare at us and be rude. Since she didn't ask or seem to care how the service was, I voiced my questions about if the tea room was now after treatments. She answered, "Well.. only if you're late." Implying that we were late, I corrected her and all she said again was "Oh that's weird." Bottom line- if they are going to charge more for a service it better be good. I always used to have a good experience at breathe, I won't go there again. They showed no concern for correcting the problem
Pros: beautiful spa, great tea room (when you get it)
Cons: too expensive for bad customer service
more