I've stayed her once before and in comparison to this last time, it was like night and day. The first time I stayed there, I had a nice room (with a flat screen on the wall) on the top level near the front pool with a view of the ocean. This time around they put is in a very old out-dated room (looked like the room wasn't updated since the 70's). It was in an area that was under construction, noisy (hammers, saws, banging) and had the furniture laying out on the walkways. We then complained and spent the next 2 hours trying to get a different room. They showed us a room and we accepted only to go get our stuff and then have them say that it was reserved for another guest. We finally settled on a different room with a smaller bed (they didn't offer to lower the rate). Well, the next morning we placed the ""please service room"" tag on the door to return to a room that wasn't serviced (at 3pm). That was it. We were fed up with this hotel. I Spoke to the Manager and had them check us out. They did not charge us for the other nights. He explained that they were renovating their rooms. It would've been nice to know, especially at $300+ per night. We checked into the Harbor View Inn, which was a little more per night, but A LOT better in quality and service. To top it all off, I forgot something in the room. I called them and they took down my number stating that they would call me to let me know and never called me back. Their guest service leaves a lot to be desired. OH, by the way, we weren't the only ones complaining. In the 2 hours that we were trying to find a room, 5 other guests complained.
Pros: Location
Cons: Parking, guest service, outdated rooms, price
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