I feel like I am doing a public service by writing this review. My husband and I were shopping for an entertainment center and purposely selected one that was available for delivery in 4 weeks. The piece was delayed 4 times - no one ever called , emailed, wrote, smoke signaled to notify us. Rather, we had to call customer service each time only to be told that it was delayed because of (1) weather, (2) damaged merchandise, and (3) significant back order. The only constant comment was that ""it's not us, it's the manufacturer."" We finally had to call the Store Manager who sold us another piece that we received in 3 weeks. At this point, we were already into this 3 months, they had erroneously charged our credit card in full (they are supposed to wait until it ships) and felt like we had little choice. Now we are waiting for the promotional ""BBUCKS"" which no one at customer service seems to know anything about. Our sales rep has never called us back with an answer (11 voice mail messages), customer service (although nice) can't help you with more info beyond what the automated voice tells you and doesn't seem bothered by that, and emails via bloomingdales website go unanswered. The sad truth is that I'm not mean or nasty when I call - I try to get the problem fixed, but no one has answers and no one cares to find them. I guess you have to be bitchy.
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