I use to like it when they were smaller (when they were located on Sunset/Sunset Way). The service was better and the staff was nicer. Now that they've gotten big they lost the most important thing in any business - their Customer Service! The front office staff are not friendly and they don't make you feel welcome at all. My last straw was that I made an appointment and got there 15 minutes early only to be told that the doctor did not show up so they had to reschedule - thanks a lot for making me drive all the way over there only to be turned away! They said they called and left a message at least 5 times and I did not get 1 call from them. No effort was taken at all and if I'm sure there are about 2 other alternate numbers on my file that they could have tried - very unfriendly, unprofessional, and unsympathetic staff. I would not recommend them at all!!! I will be taking my business elsewhere...
Pros: Nice doctors
Cons: Poor customer service provided by front office staff
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