I've tried. I've really tried. Since Tom's Tailors seems to be so well-liked and there are few reputable alternatives in the area, I've brought them several alterations over the last year or so. Two out of three results are unacceptable -- even with further work they seem to incapable of getting it right, and this includes very simple repairs. For example, pant hems are finished more roughly than the store-bought originals and don't hang right; items that need to be taken in wind up too tight at the waist but bulging out beneath. In general, the work reflects a lack of attention to detail and understanding of fit. As for the customer service, while it is moderately friendly, the place seems to be very disorganized despite ample staffing and it often takes them a long time to locate peoples' orders, even with a ticket.
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