I have been a client at Shapers for over 5 years now and have decided to move on. Not only has the front end staff only recently remembered my name despite having bangs trimmed roughly every 10 days for the last 2 years but I always have to wait and wait and wait in the waiting room, again despite the fact that I always call ahead to inquire if my stylist is running behind. The waiting room is like a no mans land, void of any magazines or hair styling books. The books would be extremely helpful because my stylist refuses to give me a consultation regarding my locks. I am very open to new styles and eager to try them so much so that I have asked point blank, stating, that I didnt know what I wanted to do, I want a change, your the professional. Silence. I left that day after paying over 50$ ( as I do each time) after tipping, with uneven hair and no suggestions and swore never to return. Im off to Ana whatever to give them a rip. Too bad Im a great client to have and local business owner with many many clients.
I will say this, when I had a pic of a style to copy, it was done to my satisfaction, and done well. I receive many compliments so I assume I picked the proper style for my face, but I did the leg work. When I pay for a professional stylist I want professional consultation and treatment thats all
I do love the spa and have always had wonderful treatment there.
Pros: I love Aveda products
Cons: Never on time, no consultaions despite asking for one.
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