I live on social security and find it a struggle to make ends meet. Especially as I also have 2 young sons to support as well. And, I have fallen behind at times, only to catch up and be told that I couldn't be placed on their budget plan until I first paid several months worth of bills as good faith even though I have repeatedly told them that I can't afford to do so. So, the vicious cycle of trying to pay them (and let something else go) so that they'll turn my gas back on. They have never once offered to connect me with any other resources. Instead, we sit in the cold now with a space heater because of their refusal to work with us.
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