This is an unfortunate review to have to write because the doctors at Upstate Neurology Consultants are fabulous! They are caring and compassionate to their patients who are dealt extremely serious medical issues. Unfortunately, the front office staff negates the positive qualities of the doctors.\r
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The behavior of the office staff is disconcerting. They are rude, uncaring and extremely difficult to work with. They are incapable of positive customer service and are road blocks to proper medical care. \r
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On multiple occasions I have seriously considered finding a new Neurologist specifically so that I would not have to deal with the front office staff at Upstate Neurology Consultants. Even the automated phone message is condescending and rude.\r
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Despite how wonderful my doctor is, and this review is not a reflection on his care. I will NOT recommend anyone to his practice until the front staff is replaced or until he moves to a different practice. \r
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The people who work in the front office should NEVER be allowed to work in the medical industry.
Pros: Wonderful Doctors
Cons: Abyssmal Staff
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