I found this shop by going with a friend who travels quite a distance to maintain her relationship with the owner and his family/staff. They entire staff was very friendly and helpful, I was impressed when they did not try to "sell" my friend the top-of-the-line sewing machine but rather showed her machines that were well within her budget. When I decided to open a small commercial embroidery business, Hayes was one of the places that I looked for machines. I ended up buying my machine from them because I felt that the service after the sale would be what I needed for this very daunting-looking machine. And I was right. Any time I have gotten stuck or had a problem they were there to walk me through the trouble and get me working within minutes. And all of the staff seem to be able to help. There is not just one person who is the expert, you can ask any of them and they know the answers. PLUS, they service what they sell, right there in the store. If you are looking for a friendly, ful
more