Pro?s and Con?s here folks, \r
Went shopping a weekend before Christmas and found some great looking jackets and tee shirts stuff you don?t see everywhere, that is a good thing to see and be able to purchase out of the norm. However buyer beware, returns, exchanges, defective merchandise, are treated as if you are going through escrow / probate. \r
Example, holidays I opened my holiday gift (purchased on the 20th of December) and it fit great, however when I put my hands in the pocket this jacket had the lining ripped at the seam, my wife said I have the receipt and we can return after the holidays. \r
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Like most folks we travel during the holidays and were out of town when the gift exchange accrued back into town on the and into the store on 1-05-08. We were told that during the holidays the store only observes returns that are purchased in December returnable till December 31. Didn?t matter if it was a return, exchange, or damaged goods sold to you. This was not a $25.00 jacket but a $80.00 windbreaker. The current manager gave the garment a exam then said how did this happen, I said ?I do not know you sold it to us this way?. How many times was this worn, NONE I replied this is the way it was purchased. the receipts and the tags are still on the jacket?. After long deliberation ok I will exchange it, then quickly changed her mind saying she didn?t want to get in trouble. She said she would call her manager, and did after informed me that he also could not make the call, that the owner would have to make the choice of returning or exchanging the garment. I then was told to leave the jacket with them with my name and number on it so the owner would make his decision if it was worthy of the exchange or not.. 3 week later it was replaced. a good lesson not to shop at places with crazy return policies. Shop with caution.
Pros: Selection is great
Cons: Service after the sale and customer service on returns, exchanges, and damaged goods.
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