We are new to the Grandview area, and had been patronizing another pizza place typically. My wife and I decided to try Grandad's for the first time. I called my order in for pickup and was told 10 to 15 minutes. I arrived in 15 minutes and my pizza was not ready. No big deal, I work in the restaurant industry and know that things can take a little longer than anticipated. 10 more minutes go by. Someone else asks what I had. I tell them. The cashier comes out and tells me that they told the pizza maker the wrong toppings for me. Again, no big deal, these things happen. 15 minutes pass, I wait at the counter again. I'm asked again by the same people what I had. I tell them. They hadn't even made it yet. They were not that busy, people that walked in and ordered their pizzas had them before I did. I nicely asked for my money back, I really didn't want to wait for a pizza to be made. The cashier didn't know how to refund my money. Someone was asked to get it for me. Rather than come up and refund my money, they took some pizza to the back and ate a couple slices. I began to get aggrivated. Someone finally came up and gave me my money back. Even if the pizza was outstanding, I would never return. This service on my first trip here ruined any chance of ever trying their pizza again. I'm kind of glad I never got my order, I'm pretty sure I saw canned mushrooms being placed on a pizza. Yuk! Do not eat here.
Cons: Terrible service, Canned Mushrooms
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