My husband and I are service industry people. We have both worked in both the front and back of the house extensively. Our expectations tend to be high, however, we know this industry and are extremely forgiving when things don't go right. The experience we shared at this restaurant included both poorly prepared food as well as bad, borderline rude, service. We were both looking for a great place to spend our last night of vacation in the Monterey area and felt the positive reviews on City Search, normally very helpful, made our decision for us. In no way does this restaurant deserve a rating of 9.4. The calamari appetizer had the distinct resemblance of a freezer bag item and the ""Bucket of Steamers"" included mussels and clams which had hardly been cleaned and were then overcooked. Upon receiving our >$30 steaks the hostess asked us how our food was and we said they were much too overcooked for the rare temperatures we had requested. Good service would have more than made up for the bad steaks and accompaniments, but this was not the case. We were not only told that our opinions on the steak temps were wrong, but made to feel as though they could care less because we were out-of-towners. I have never been made to feel so uncomfortable and unwelcome. Every aspect of our experience was sub-par and we can't understand how this place could possibly warrant the high rating it has recieved.
Pros: Cute setting, easy parking
Cons: terrible food, rude service
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