I loved Pure Austin when I first joined. Tons of space, lots of machines, no time limit on the cardio equipment. What's not to like? Unfortunely, I needed to change gyms. I went in to cancel my membership in person and I was given a card to a finacial cooporation in Arkansas. I called the number in Arkasas. This is where I found that I could not cancel my membership before one year. I went back to Pure Austin to speak to management the same day. No help there-it was all my fault. He passed my number on to someone else. She promptly called me back. Still my fault. Okay, maybe I was naive. I didn't flip the contract over and read the fine print. My point is NO ONE that worked for Pure Austin made me aware of the simplest and most important issues of the contract. Mainly, that you cannot cancel a membership prior to a one year commitment. Oh, and if you want to freeze your account, think twice. They add that time back onto your contract, meaning they extend it. I also found this out, not by anyone at Pure austin, but by speaking to another Arkansas phone representative. I will take partial blame. I assumed the sales girl was telling me all I needed to know when I sat down to sign the contract. WRONG. But what makes it okay for business to continue to request money for a service no longer wanted? It is not ethical. It is not moral. It is stealing plain and simple. Before you sign your name on that gym contract know all of the nitty gritty. Because that free gym bag you get with your membership may not be so appealing after all.
Cons: They don't tell you everything you need to know at contract signing.
more