I just brought my car here for the first time thinking I needed brake pads. I made my appointment online with no problem and dropped my car off in the morning. They discussed my car's "symptoms" and prepared me for probably needing rotors (3 times the cost). As they said they would, they called after diagnosing - before they did anything. They did not have the parts in stock, but still had the job done plenty of time before I was due to pick it up. Very personable over the phone and in person, clean shop, convenient to get to. I'll be going back for other work!
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