Despite liking the idea of Vamco (local, green), I've taken my business away, and recommend anyone interested in quality service and good customer care run as the other way. My dry cleaning the past 3 years here has been OK, not great (Don't take your great pieces here). Items come back clean, but jeans get pressed unless you ask, shirts get overly starched, and irons leave heat marks.\r
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The final nail though is customer service. We've gone to Vamco 3 times for alterations, mainly hemming pants. Each time the pants come back with problems (uneven hems, pants that haven't even been touched, hems that are still way too long). The first 2 rounds I took the pants back, and they fixed them with some resistance -- there was always a few minutes of convincing that these weren't done right and this general sense of We-don't-belive-you even though there's a computer system that tracks all sales. On the 3rd round, I was just plain tired of this drill, and waited to take them in, as well as the fact that I work an hour from home, so it's next to impossible for me to get into Vamco before or after work. So, I took my 3rd round of errors in 2 weeks ago, and the manager/owner went from 0-60 in 2 seconds accusing me of lying (he didn't believe I'd paid for these untouched pants, even though they were in the computer!), and claming I'd taken too long to bring them (even though it was my 3rd time of shoddy work, and I'd explained to him the difficulty getting in there due to my commute). Long story short, the guy raised his voice, acted belligerent, and showed zero signs of wanting to keep me as a customer. The staff looked embarassed.\r
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We went back today to pick up the pants, as well as $60 in dry cleaning. Mr. Friendly was there again, and tried to charge us for them. We rehashed everything. He was yelling. The whole thing was crazy. The staff is obviously abused by this yahoo. He even had the audacity to say we'd only spent $400 in there in the past year!
Pros: Friendly Staff, Parking
Cons: Owner/Manager is abusive; Customer service is poor; Alterations are INCONSISTENT
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