I was taken aback by the poor customer service at Hudson?s Oyster Bar and Grille in Glenwood. As an individual that eats out on a daily basis, the waitress and manager were unprofessional when it came to accepting the Z-spotlight discount coupons that we purchased. They insisted on charging an unannounced five dollar plate fee when we were the only other customers in the entire restaurant aside from another couple (mind you, and this is on a weekend; read on and you?ll find out why they don?t have any customers) when we presented the z spotlight coupon. A plate free is usually charged by a more upscale dining restaurant that is usually very busy. To offset the cost of any potential loss incurred if two individuals share an entree as opposed to purchasing two separate entrees, they charge a plate fee. Usually though, if appetizers were purchased (which we did), most restaurants do not place this charge. Besides the fact that there was no one in the restaurant aside from another couple and us (hence determining that the motive of the charge was nothing but opportunistic), and the fact that the receipt had been printed out without the plate fee initially, the manager and waitress insisted on us paying the plate fee. To us, the whole ordeal did not make sense as we would have ordered two entrees anyway from the start if it was such an issue. Initially, we were going to pay the charge and leave, but they added a compulsory 18 percent gratuity for the two of us, which did not make sense as we were hoping to give them a lower tip in return for the bad service. The manager too was very rude and unprofessional, although she calmed down finally and apologized when she realized that we were just trying to comment on the service.
Pros: N/A
Cons: Poor service
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