We had repairs done on both of our 13 year old Trane Gas Furnaces in \r
early 2006 by Tom Herner at Herner Heating & Air,\r
based in Apex. We highly recommend him.\r
\r
2 other companies visited us and said we'd have to\r
replace both units entirely (and they would sell us\r
replacements, of course). Tom, who also sells\r
replacement HVAC systems, took the time to understand\r
the real issues (bad coil in both cases), and he\r
replaced only what needed to be replaced. Cost was\r
$1880 instead of $6000 - $10,000 for 2 new units. He\r
said we should get 5-8 add'l years out of them before\r
full replacement is required. \r
\r
Other qualities we liked about Tom:\r
\r
- Our heat failed on the weekend, and he came out\r
on a Sunday afternoon to diagnose the problem. \r
- independent owner/operator...equates to low\r
overhead and the assurance he has to stand behind his\r
work. (he offers a solid warranty on parts & labor)\r
- took the time to really educate us about our HVAC\r
systems, how to maintain them, and some of the ""tricks\r
of the trade"" used by less reputable HVAC repairmen\r
providers. \r
Pros: Honest, Affordable, Willing to Educate Customer, Independently Owned, Very Experienced
Cons: located > 20 miles away from us
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