We usually take our dogs to a groomer that is kind of far away so we decided to give this place a try because they are in the neighborhood... I was wary to try it but did anyway. We made an appointment for the same day (most other GOOD groomers in the city have a week-long wait), but we had to cancel because of prior plans. We rescheduled for the following day given a choice of 3 time slots (an underbooked groomer should have been my first clue). We showed up for our 9:00 am appt. and as I was about to walk in the door (only after noticing their permanently painted typos on the window, should have been another clue), I hear dogs barking and crying and a woman's voice screaming ""SHUT UP!!"". I turned around, got back in my car and went home. An employee then called me after not showing up and I explained the situation to her. She tried to justify the actions of the person that screamed and convince me that I was overreacting but as far as I was concerned the damage was done and I had made the decision not to patronize this groomer, nor should you.