Ah, where to begin. My daughter was getting her first set of new tires, Mich. HydroEdge, and made a 50 dollar deposit to hold the tires in question for her appointment. (was told only 4 left in stock) At her appt., she was told they didn't have the tires- it was a computer problem - she was asked if she would like another similar size instead... uh no...and she made another appointment to come back the next day. She arrived early, but it still took 2 hours until the car was finished. For the annoyance of having to come back a second time they refunded her 48 dollars. Nice gesture. But they also charged her $65 for the replacement certificate without even asking, mentioning it, or asking me on the phone earlier. We didn't want this either! They also charged the usual disposal fees. When she went to pack her car the next day to come home- she opens the trunk and there are her old tires!!!
Pros: close to where daughter lives
Cons: seem very disorganized and incompetent
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