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Nice selection of clothing but terrible customer service. Shady return/ refund policies. - Review by citysearch c | Upstairs

Upstairs

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Nice selection of clothing but terrible customer service. Shady return/ refund policies. 1/27/2007

My only advice is be careful when you buy stuff there. Make sure everything fits perfectly when you are in the cramped dressing room. Return/ refund/ exchange policies are extremely restricted and seems like ownership does not understand the concept of building a business by treating loyal customers right. It's a shame that management does not get it, cause the duds are decent. Pros: nice T's, solid accessories Cons: Poor customer service and consideration, no footwear and poor selection of bottoms. more
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