We purchased several pieces of furniture from Continental. One of the pieces arrived upholstered incorrectly. When we first let them know the piece was wrong they admitted the mistake and said they would re-order it. Now months later, when I call to see what the status is of my re-order, no one can seem to tell me if my piece was re-ordered or not. I have contacted our salesperson, who in turn told us to contact a warehouse person, who in turn tells us to contact the salesperson. The store manager tells me to call the warehouse person, who then tells me to call the salesperson. No one will take responsibility and remedy this situation. Not once has one person even apologized for the inconvenience! If you are in the market for new furniture and want professional service go to Ethan Allen they are much much better.
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