This was definitely the WORST customer service I have ever experienced. I ordered a custom futon from them that they promised would ship the same week. I was leaving on a trip and had to have it by then, and they agreed. After the week came and went, I called and they realized they'd never even shipped it! They swore they would send it two-day mail...again the days came and went and I had to leave for my trip. We found out that the shipment was supposedly lost in the mail. There was no time to replace the product so I asked for a refund. They complained that they did not want to take the loss, even though UPS paid them for the lost shipment! Eventually they agreed to return my money. But it didn't show up in my account. I called every week for THREE months and got the run-around each time as to why my money had not been returned. DO NOT BUY HERE, if you have the slightest problem it will turn into a nightmare.
Cons: HORRIBLE CUSTOMER SERVICE
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