rooms are very noisy (thin windows- you hear all street noise) some rooms smell extremely bad especially in the ""historic"" building. The amount of air freshener they spray to cover it makes it acually hard to breathe. The concierge gave aweful recommendations and did so rudely (this website is 100x more useful). The front desk line is always 10+ minutes. And the so called heavenly bed?? How about bacteria bed?? They don't wash their comforters unless they have spots on them - not even between guests!! (i asked) how sickening is that?? also, no HBO and basically nothing on the room service menu. no high speed internet.
i switched to the marriott mid-stay... much quieter rooms, concierges that care, **much** more friendly staff, HBO, high speed internet, drinks & appitizers in the concierge lounge (for platinum members, etc.). i like my starwood points, but im not gonna suffer for them!
Pros: starwood points, nice decor in some rm, shower heads
Cons: dont wash comforters, tv & room service, concierge & front des
more