On the Border just opened in November 2006. They are owned by the same company that owns Chili's, and so my expectations were very high.
I have only visited this location once and I guess it's only fair to give them the benefit of the doubt since they are a fairly new location. We went during lunch and it was a teacher inservice day, so it was packed. They seated us fairly quickly, but they only had seating available in the bar area (which was smoking and we had asked for nonsmoking).
I was not overly impressed by the menu. They have a number of "traditional" items such as burritos, fajitas, and quesadillas as well as an option to create your own burrito. The average prices for items on the lunch menu were $7-9. You can get a great dinner entree at plenty of local "Mexican restaurants" and I guarantee you that the food will be better and more filling.
I decided to go with the "build your own burrito" option. They have an order pad on the table, and you choose how you want your burrito prepared (fresh, grilled, or fried), what meat you want, what "fillings" you want (beans, sour cream, guacamole, lettuce, tomatoes, cheese, etc.), a sauce, and then a "side" (black beans, side salad, etc.). You can only choose two "fillings" which I thought was a bit skimpy since the burrito itself is $7.99.
The service was incredibly slow. I do understand that it was lunch time and that they were very busy, but we were on a lunch break and most restaurants make an effort to get you in and out quickly during the lunch rush. We had to wait almost an hour before we even received our food (and nobody ordered anything "special" that should have taken extra time).
Several of our orders were wrong. For example, the fillings that I had requested were not included and so the burrito was very dry. The side salad I had ordered also was not there. Several other people at my table were missing items and had incorrect orders. It took an additional 10 minutes before the additional items or fillings were provided. Our drink orders were filled initially, but our glasses pretty much remained empty after that.
I was not impressed. I do not plan on returning any time soon, especially with their prices being as high as they are and the service being so poor. I'd recommend skipping On the Border and sticking with some other "favorites" in the area instead.