My husband has gone to this store twice now. Once to buy my engagement ring and once to buy me some earrings. I guess he likes it, but my experience hasn't been great. I got a Steve Kay engagement ring, which I assume is sent to them from Steve Kay, and they add the center stone. It looked great in the beginning, but after awhile the side stone started to look cloudy. I took it in to Topper, who cleaned under it and said it looked fine to them. They basically said it looked cloudy because it needed to be cleaned and I was using products or something that got stuck under it. First of all, I don't use lotions that might get stuck, and secondly the other side stone looked fine. I'm sure it's that they don't want to have to deal with it, but pretty much every time I look at my ring I get depressed because one side looks not as nice as the other. So they may have good selection, but I wasn't impressed with their customer service and the end product.