I have Rainsoft water conditioning system here in my home. I have it serviced by Rainsoft when the alarm beeps it tells me I need service. They came out on 07/13/2018 because rust was coming out the facets and the system was beeping and the kitchen sink was barely running due to the rust. This Rainsoft system has a rust tank besides a softener system for well water here at my home. The technician comes out and services the softener and rust tank and changed seals and piston checked all and charges $150. He said he could not figure out the kitchen rust plumbing issue and took apart all my pipes and left me with a huge mess. The ministers husband from the church on the corner was here the entire time until the technician went to his van to bill me.
I kept calling and they told me everything was fine and working but still not water in the kitchen. I called Will County Well & Pump, INC. and they came out and charged me $220 and said the rust tank was full and clogged up and breaking my pipes and my system was not working correctly. I then called Rainsoft of Chicago again and they came out on 10/09/2018 and told me the rust tank needed replacement and wanted $1119.95 to replace it. I said that it blew out my pipes and cost me a plumber and well & pump company and why was I charged $150 on 07/13/2018 and another $150 from New Elements Water Softening & Purification on 10/18/2018 and said that all my equipment was working fine. They discounted the tank to $600 from $1119.95. After the fact of making me replace the rust tank they tell me the softener tank now does not work and they can not find parts to replace it. Whey then did they want to charge me $1119.95 for the rust tank plus $300 for service and my pipes and well needed repair because they kept servicing my equipment and lying to me that it worked and they are ripoffs beware