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Not everyone with pain is a drug seeker!!! - Review by Guest | Cigna Medical Group Urgent Cr

Cigna Medical Group Urgent Cr


Not everyone with pain is a drug seeker!!! 9/30/2016

I am appalled with the staff at this location. Two days ago, my daughter developed severe abdominal pain that left her unable to hold down food and water or go to work or school. She visited an ER, who provided 2 days of pain medications and her PCP was unable to see her on prior to the weekend, which forced her to go to this urgent care as she had run out of medications and was still experiencing severe pain. She is a single mother of two toddlers, she is a health care provider who works full time and is a full time student working to further her medical career. The staff spoke loudly and negatively about her in the halls, violated HIPAA, and treated her like a drug seeker instead of trying to determine the etiology of her sudden onset of pain. Not only does she not use drugs, she does not drink alcohol and just wanted to find out why she was experiencing the debilitating pain. I, too, am a nurse and would never dream of treating any patient who has come to me in my time of need the way the uncaring and apparently jaded staff treated my daughter. The staff at this urgent care need to evaluate their chosen career fields and receive training on patient care and learn how NOT to treat patients. Upon leaving this facility, my daughter was in tears, not only due to the physical pain but due to the character insults spewed by those who were supposed to provide her care. As a mother, I am livid. As a nurse, I am saddened and as a healthcare leader, I am sickened by the staff who worked at the Cigna urgent care located on Eugie in Glendale on Sept. 30th, 2016. more
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