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They are the only one that will give themselves 5 stars - Review by Guest | Royal Ford Motors Inc

Royal Ford Motors Inc

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They are the only one that will give themselves 5 stars 6/27/2016

There's a reason that most Kevin's reviews give them 1 or 2 stars- the company is garbage!!! (Also, if you look- they don't have a lot of negative reviews on Facebook, because they can delete those, block people, and just otherwise silence them. The real reviews are on Google, Yellow Pages, etc., and here, because Kevin's can't delete them.) I have personally been insulted by the staff at Kevin's, even after I gave them thousands for a poorly functioning lemon of a car. They were not open to hearing the problems once I had the car, didn't honor the warranty, and were rude to me. I have heard similar stories from friends who also had poor experiences at Kevin's (including a colleague who has some disabilities and was taken advantage of by the smooth-talking swindlers at Kevin's). I know car dealerships are in it to make money, but still- arguing with your customers and calling them names, harassing them on social media, making them feel betrayed and taken advantage of, making them feel unsafe, etc, is NOT OKAY. It would not cost a lot for the employees and Kevin to be polite and try to work with the customer. Yeah, sometimes there's issues with policies. That's okay, everyone knows this. However, berating the customer repeatedly, cheating them out of money, pushing them to cars/plans that they know are ineffective.......that's just lacking all morals and ethics. It's not okay. I would not recommend Kevin's, even to people I hate. I had to buy a new car at a different dealership, since I need a car for work, and it is putting me in an awful place financially. I thought once I bought my car at Kevin's I'd be set for a few years...I wasn't budgeting on ANOTHER new car. I didn't feel like I got a choice. They showed me a flashy, shiny car, and everything sounded great. I mean- their promotions sound so great, the people sound great, etc- but it's all smoke and mirrors. Once the money was in their hand I saw their true colors. They are not great people, and you will not get a great car here. more
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