We had the second of our maintenance visits included in our A/C purchase. Thanks to a reminder call from Paula, we were able to have the visit before leaving Florida for the summer. In fact, Paula added us to the schedule less than 24 hours after the reminder call. I'm happy to say that our A/C was in great shape, and Bob complimented me on having such a clean house as that apparently contributes to having a clean A/C! Good feedback, and good to know. He also noticed that the filter size was incorrect on our record and he changed that. In and out, work done, in about 20 minutes. Couldn't be happier!!