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Terrible experience - Review by Guest | Kids Bedroom GAllery

Kids Bedroom GAllery


Terrible experience 6/1/2016

Buying from this company was a terrible experience. I felt like they told me whatever they could to get me to buy from them, and once they had my money, they didn't really care about me as a customer. Our furniture showed up late and damaged, and the delivery guy damaged our brick wall by our driveway. Ultimately, it cost me way more money to buy from this company than just my local company. I went with them because I was going to save a little money, and they seemed so nice. When I wanted to buy, they specifically bragged about how they pick great shipping companies to deliver the furniture. Well, as I said, our furniture showed up very damaged, and the delivery guy managed to damage our brick wall by our driveway, which we had to pay to get fixed. We had to get 2 of our 3 pieces replaced. And this was after the furniture showed up weeks later than promised. One of the things we bought was a set of drawers to go under a toddler bed. One of the support beams was split and broken. The owner tried to convince us that it didn't matter and that all of the drawers were like that (he allegedly checked what they had in the showroom). He seemed shocked at the idea that we paid for brand new furniture in perfect condition, and that's what we wanted. (Also, when we did get our new set of drawers, the support beam was not split so it of course wasn't true that all the drawers were like that.) Despite telling me at first that they would do whatever they could to make it right, they basically did nothing to help with the brick wall situation (they did get me the name of the head of the company...which I had already given to them). They never took any ownership of the fact that they contracted with the shipping companies, not me. Going with this company cost me a lot of time (the furniture was weeks late, and then two pieces had to be reshipped which took another month) and extra money, and while things happen, their attitude was just terrible. more
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