I would like to recognize Mr. Joe Cook for the outstanding service he performed on my home Heating & Air Conditioning System on May 19, 2016. He performed the preventative maintenance requirements, informed me of his findings, and made recommendations about some issues that needed to be corrected to insure continued optimal functioning of my AC system. Everything he said made sense. Even the little old lady could have understood his explanations. He was that good in ensuring that the customer felt confident that he knew his job. He was kind, polite, and very well-mannered. Simply put, he is a true professional, and deserves an appropriate award for the outstanding service he provides to the customers. Snyder should be very proud to have such fine representation in the field.