This company and the technician were everything their website claimed and more. The technician was able to come earlier than expected, which we had requested if possible. Jon put on booties as he entered the house. He was neat and clean and didn't make a mess. Jon assessed our problem and gave me three options with prices. He answered all my questions. After working on the problem, he found another problem and fixed it free of charge. He was knowledgeable and honest. I will use them again for all plumbing concerns.