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Horrible customer service - Review by Guest | Franklin Iron & Metal Company Inc.

Franklin Iron & Metal Company Inc.

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Horrible customer service 4/17/2016

Unacceptably poor customer service. Website says business is open till 5. I arrived at 4:20. A sign says to stop at the office before weighing in. Another sign, on the office door, says it’s open till 4:30, but the door is locked and nobody is around. I turn around in the parking lot to leave and see another sign that says they stop taking metal scrap at 4:15. I come back the next day before 4:15. I’d been stuck behind a train crossing just before Franklin’s building, but I was still there, in their office, before 4:15, according to their office clock and my iPhone. A woman sends me outside the building and around to the back, where a guy comes out. I open my trunk to show what I have. He says, “We stop taking metal scrap at 4:15.” I say, “It’s not 4:15 yet.” He argues with me, obviously trying to get me to leave. He turns his back to me and starts walking away, so I start telling him about yesterday's experience, “Your website says you’re open until 5.” He denies that fact several times, then finally yells, “The website is wrong!” He was not only wrong, he was rude and loud. He refused to take my scrap, despite the fact that I was following what company signs said. He apparently wanted to go home early, and no amount of my pointing to the fact that I was following the company’s signs was going to get him to do his job. I had gone through a lot of trouble to collect this scrap for more than 2 years, save it from the landfill, and try to do the right thing by recycling the Earth’s resources. This hassle cost me way more time than it’s worth. An employee bullied a middle-aged woman so he could go home early. Don’t even try to do business with Franklin. They will argue with you until past whatever time they decide to say is closing time so they don’t have to lift a finger for recycling. Don’t even try to reason with Franklin’s staff because they’ll just shout at you and bully you until you leave. It was a horrible experience and tremendous waste of time. more
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