Isn't the definition of "poor customer service" Houston Garden Center? I asked the cashier to have my heavy bag of fertilizer taken to my car and she refused. It was almost dusk, the place was empty except for the other workers doing their job. There was no line. She demanded to know what my physical problem was. I pointed out the fact that personal medical information is protected by federal law, but I shared my age with her (60 years). That held no sway with her. I think I just interrupted these two employees conversation and I was merely an intrusive customer. Never again, Houston Garden Center!