I had booked a ticket from IndianaPolis to Kochi through IndianEagle. Due to personal emergency, I was not able to travel and I had to cancel the ticket one month prior to the date of travel.
Indian eagle promised to refund the amount with a penalty of 200 dollars. They agreed to refund an amount of 800 USD within 4 weeks.
They refunded almost 200 USD to the account before the date they mentioned(3 - 4 weeks). But what happened to rest of the amount(almost 600 USD)?
I called at least 20 times to Indian eagle customer care and each time I called, they would keep me waiting saying that they will let me know the status by tomorrow and give a call back. But no one called me back. I have talked with lot of representatives.
Finally after 2 months of waiting, they informed me through mail that I will be getting the amount refunded to the bank by 28th Jan.
As expected. no call back. no refund. Mr. Allan, Mr. Ram and others who gave the false promises, You guys leave me no choice other than raising a complaint.
Indian eagle is "The worst Travel Agent" site you can find.
My money is blocked(around 600 USD) for almost 2 months now.
I honestly do not recommend this website for any future transaction to those who are going to book the tickets through them.
Update after a wait of 2 more months:
After this review, I got a call back from Indianeagle saying that they are in the process of refunding the amount. They mentioned this can take upto 2 business week.
But its been 3 months. I am not sure "how 2 business week may take more than 2 months".
In total, its more than 3 months period. I am going to raise a complaint against these guys as this is my last way of getting my money back. I have waited more than 3 months for my money and I don't want any of you guys running into the same issue.
They were not even interested in the case and not even have any document to support their statement.