My external hard drive crashed after I mistakenly knocked it over while it was running. It wasn't clicking but not mounting. I called several places, and most were $1200 or more with no guarantee of recovery. When I spoke to Sergio clearly explained to me the process, with a range of prices. He was professional, polite and friendly. I dropped off the drive the next day, a Thursday. On Saturday he emailed me with the recovered file list, and on Monday I picked up a replacement drive with my files. It was expensive, but less than the minimum at other locations. I felt confident that my files were secure. Sergio sat down with me and together we reviewed the recovered data and searched for any missing files to confirm it was all there. I would highly recommend his service.