I recently contacted to inquire about a product and as I was informing the person (guy), I indicated that I heard that La-Z-Boy had a foot rest extension. He wasn't familiar, which is ok, but when I had indicated I would be contacting La-Z-Boy directly to inquiry . . . never said thank you, just hung up. Very unprofessional.
I will take my business else where, just as I did for my purchase of our new bed.