Colonial Van lines is a broker, not a moving company. I was lead to believe that they would be moving me in a designated Colonial Van Lines truck, in actuality they farmed the work out to a moving company 4 hours away from my home, and that subcontractor hired people off of craigs list to move my belongings. It took 3 Ryder trucks and 4 days for this unprofessional moving company (TR Moving Systems) to pick up my things due to poor planning and scheduling on their part. Speaking of my things most were damaged, rummaged through, broken beyond repair or just flat out never made it. When they did finally make it (over a week late) they were held hostage by the subcontracted driver until I paid $8000.00 cash. They suckered me into signing a waiver saying they were only responsible for $.60 per pound for any damage. They charged me to move 20,000 lbs of things, thank God I made them weigh it.... My things actually weighed 8000 lbs. They are trying to say that DESIGNATED is not the same as EXCLUSIVE, and I was never told they would put everything on 1 truck. I shall send them a copy of websters dictionary...They hit me up for a $3K deposit prior to coming out, so when this unknown moving company showed up the night before our flight out I felt I had no other option. This experience will go down as one of the most traumatic events of my life. Please do better research than I did check with DOT, look into the BBB. I thought because they had a 4 star rating on here and another site they were a good choice. I do not think that now. I feel violated. I was robbed, and some of my most precious family things are gone forever.Insure your move yourself. Do not get pushed into signing a contract in a rush or under stress. Take pictures of everything prior to moving. Do your research and then research some more.