Stetson came to my mother's house to clear a clogged drain and was very professional and courteous. He told us before hand what he would be doing and gave us suggestions on other procedures he would do if the first thing didn't work. He never applied any pressure or suggested things that we didn't understand. He also came back the next day to change the fittings under her sinks that were old and leaking. Very impressed with what he did and the cost was very reasonable. We would definitely use them again.